1. Who We Are
Shipleys Foodservice Ltd (“we”, “us”, “our”) is a wholesale foodservice supplier based in Slough, serving customers across the South of England.
If you have any questions about this policy or how we use your data, you can contact us at:
Email:
admin@shipleysfoodservice.co.uk
Phone:
01753531520
2. What Information We Collect
Information you provide directly:
Name
Business name
Email address
Phone number
Delivery address
Order or product requirements (via quote or contact forms)
Automatically collected data:
IP address
Device and browser type
Website usage data (via cookies and analytics tools)
3.How We Use Your Information
We use your data to:
Respond to enquiries and provide quotes
Communicate with you about your request
Manage customer relationships
Deliver and fulfil orders (if you become a customer)
Improve our website and services
Marketing Communications
If you choose to opt in, we may use your contact details to send:
Product updates
Pricing updates
Offers and relevant service information
You will only receive marketing communications if:
You have explicitly opted in (e.g. by ticking a box on our forms), or
You are an existing customer and the communication relates to similar products or services (where permitted by law)
You can unsubscribe or opt out at any time.
4. Customer Data & CRM Systems
We store and manage enquiry and customer data using secure systems.
This may include:
Contact details
Communication history
Quote and order history
Account notes relevant to providing our services
This allows us to provide a consistent, efficient, and personalised service.
5. Legal Basis for Processing
We rely on:
Legitimate interest
– to respond to enquiries and operate our business
Consent
– for marketing communications where required
Contract
– where processing is necessary to supply goods or services
6. Sharing Your Data
We do not sell your data.
We may share your data with:
Internal staff (sales, operations, accounts)
Technology providers (e.g. website hosting, CRM systems, email platforms)
Logistics and delivery systems (where required to fulfil orders)
All third parties are required to process your data securely.
7. Data Storage & Retention
Your data is stored securely with appropriate safeguards in place.
We retain data:
Enquiries:
typically up to 24 months
Customers:
in line with legal and accounting requirements
8. Cookies
Our website uses cookies and similar technologies to:
Improve functionality and performance
Analyse website traffic
You can control or disable cookies through your browser settings.
9. Your Rights
You have the right to:
Access your personal data
Correct inaccurate data
Request deletion of your data
Object to or restrict processing
Request transfer of your data
To exercise these rights, please contact us using the details above.
10. Third-Party Links
Our website may contain links to other websites. We are not responsible for their privacy practices.
11. Changes to This Policy
We may update this policy from time to time. The latest version will always be available on our website.
